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I just set up my new Apple Watch 6. As I was trying to customize the watch face on the watch app, the screen kept going blank. I’d close the app and start all over again. This happened multiple times. Now the watch app is missing a bunch of watch faces. Also when I try to customize any of the watch faces, the only status symbol options I have are the battery and cellular symbols. I’m not sure what happened.
Hello cpeterson1977,
We understand you are having an issue with customizing watch faces and now they have disappeared from the Apple Watch app. We'd love to assist you. First, are you running the most up to date software on both your iPhone and Apple Watch? You can check for the latest version on the iPhone in Settings > General > About, next to version. It should show 14.2. For the Apple Watch, please go to Settings > General > About, and next to version it should show 7.0.2. If they are not showing the latest versions, then please update the software at your earliest convenience.
Also, have you tried restarting both devices using the steps below?
How to restart your Apple Watch
Have a great day!
I’m having the same exact problem. iPhone 12 and series 4 watch. Both at latest software versions. Both restarted. If I swipe up and down I can get the faces to show up and even touch one and start working on it to customize but then it disappears and goes to this page.
Photo attached.
Watch app missing multiple watch faces and will not let me customize status symbols
