You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hello,
I have two vertical lines on my iPhone X and the bottom part of the screen is not working. So, I cannot unlock the screen to back up my phone.
Is there a way around this?
Thanks,
Eirini
iPhone X
You cannot create a backup when you cannot unlock your iPhone or the screen is not working. The backup had to have been done prior to the issue. Do you have an iCloud backup? If YES then you can restore your iPhone from there after the repair is complete. Do you have any backups of your iPhone on your computer done previously? If YES then you can restore your iPhone from that computer backup as well. If you have no backups then you will have nothing to restore from.
Axel F.
You cannot create a backup when you cannot unlock your iPhone or the screen is not working. The backup had to have been done prior to the issue. Do you have an iCloud backup? If YES then you can restore your iPhone from there after the repair is complete. Do you have any backups of your iPhone on your computer done previously? If YES then you can restore your iPhone from that computer backup as well. If you have no backups then you will have nothing to restore from.
Axel F.
Screen is not woking - how do I back up my phone?
