Clicking "Update" or "Restore" does nothing, what to do?

I've followed various guides and am getting nowhere.

When I click on "Update" or "Restore" in Itunes for my iPhone6s, nothing happens. I've also tried going into Recovery Mode and same result. I have the lastest version of Itunes for Windows 10 (12.10.8.5). Trying to Restore or update to iOS 14.0.1. Currently on 13.5.

This Apple guide hasn't solved my issue:

https://support.apple.com/en-us/HT201263

I've tried rebooting Windows, hard re-setting the iPhone, recovery mode, etc. What else is there to try?

Thank you!

iPhone 6s

Posted on Oct 7, 2020 03:32 PM

Top-ranking reply

turingtest2

Level 10

277,729 points

Posted on Oct 10, 2020 09:45 AM

It may perhaps help to update iTunes and try again.

Use these versionless links for the current builds of iTunes for Windows for 64-bit and 32-bit respectively.

At the time of posting they fetch iTunes 12.10.9.3.

tt2

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Clicking "Update" or "Restore" does nothing, what to do?

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