You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

locked account

i cant download app from app store, it asks me my old apple ID and password. with my old phone number . please help me,

Posted on Sep 1, 2020 11:09 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 2, 2020 10:26 AM

Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.   

4 replies
Question marked as Top-ranking reply

Sep 2, 2020 10:26 AM in response to reza1343

Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.   

locked account

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.