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Macbook Pro 2017 13 inches , Is included to Apple recall for small black line on top and bottom of the screen!!

Hello Apple support SERVICE PROGRAM , I would like to know if my model MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports) is included to Recall of horizontal line on top and below of the screen , because this is 100% factory default problem and for 2016 there is a recall .


I saw below, ON YOUR PAGE that you support Year 2016 BUT i have exact same problem but i am 2017 , is my model included?! if you need serial number let me know.  


Let me know what to do!!


Thanks 


https://support.apple.com/en-ca/13-inch-macbook-pro-display-backlight-service


13-inch MacBook Pro Display Backlight Service Program

Apple has determined that a very small percentage of 13-inch MacBook Pro displays may exhibit one or more of the following behaviors:

  • Display backlight continuously or intermittently shows vertical bright areas along the entire bottom of the screen
  • Display backlight stops working completely

Affected devices were sold between October 2016 and February 2018. Apple or an Apple Authorized Service Provider will service affected MacBook Pro units, free of charge.

Eligible Models

To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.

  • MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2016, Two Thunderbolt 3 Ports)

Note: No other Mac notebook models are part of this program.

Mac Pro

Posted on Aug 30, 2020 1:46 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 30, 2020 2:12 PM

Cyprusmobileshop wrote:

Hello Apple support SERVICE PROGRAM , I would like to know if my model MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports) is included to Recall of horizontal line on top and below of the screen , because this is 100% factory default problem and for 2016 there is a recall .

I saw below, ON YOUR PAGE that you support Year 2016 BUT i have exact same problem but i am 2017 , is my model included?! if you need serial number let me know.  

Let me know what to do!!

Thanks 

https://support.apple.com/en-ca/13-inch-macbook-pro-display-backlight-service

13-inch MacBook Pro Display Backlight Service Program
Apple has determined that a very small percentage of 13-inch MacBook Pro displays may exhibit one or more of the following behaviors:
Display backlight continuously or intermittently shows vertical bright areas along the entire bottom of the screen
• Display backlight stops working completely
• Affected devices were sold between October 2016 and February 2018. Apple or an Apple Authorized Service Provider will service affected MacBook Pro units, free of charge.
Eligible Models
To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.
MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
• MacBook Pro (13-­inch, 2016, Two Thunderbolt 3 Ports)
Note: No other Mac notebook models are part of this program.



I will add—


All you can do is take it in and have it repaired.

At this time, there is no Service Program for this 15" issue of the projector cable or the 2017 MBP.


Typically in the past if Apple does release a Service Program, they have offered a refund for out of pocket expense parts & labor for the exact issue covered.


Service Programs are triggered by the percentage of all MBP of this spec vs the number of failures documented.

We are not privy to this %, or have any more insight.



A repair ticket, your Apple Feedback—all are heading in the right direction to trigger this release.

Apple Feedback http://www.apple.com/feedback


A repair at your local AppleStore or AASP will generate a "service record" for the repair on your machine—and this is all you will need to qualify—if a Service Program is issued.


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside USA

https://locate.apple.com/country



An alternative work-a-round for you is to connect to an external monitor if you can not afford the repair price.



Similar questions

2 replies
Question marked as Top-ranking reply

Aug 30, 2020 2:12 PM in response to Cyprusmobileshop

Cyprusmobileshop wrote:

Hello Apple support SERVICE PROGRAM , I would like to know if my model MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports) is included to Recall of horizontal line on top and below of the screen , because this is 100% factory default problem and for 2016 there is a recall .

I saw below, ON YOUR PAGE that you support Year 2016 BUT i have exact same problem but i am 2017 , is my model included?! if you need serial number let me know.  

Let me know what to do!!

Thanks 

https://support.apple.com/en-ca/13-inch-macbook-pro-display-backlight-service

13-inch MacBook Pro Display Backlight Service Program
Apple has determined that a very small percentage of 13-inch MacBook Pro displays may exhibit one or more of the following behaviors:
Display backlight continuously or intermittently shows vertical bright areas along the entire bottom of the screen
• Display backlight stops working completely
• Affected devices were sold between October 2016 and February 2018. Apple or an Apple Authorized Service Provider will service affected MacBook Pro units, free of charge.
Eligible Models
To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.
MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
• MacBook Pro (13-­inch, 2016, Two Thunderbolt 3 Ports)
Note: No other Mac notebook models are part of this program.



I will add—


All you can do is take it in and have it repaired.

At this time, there is no Service Program for this 15" issue of the projector cable or the 2017 MBP.


Typically in the past if Apple does release a Service Program, they have offered a refund for out of pocket expense parts & labor for the exact issue covered.


Service Programs are triggered by the percentage of all MBP of this spec vs the number of failures documented.

We are not privy to this %, or have any more insight.



A repair ticket, your Apple Feedback—all are heading in the right direction to trigger this release.

Apple Feedback http://www.apple.com/feedback


A repair at your local AppleStore or AASP will generate a "service record" for the repair on your machine—and this is all you will need to qualify—if a Service Program is issued.


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside USA

https://locate.apple.com/country



An alternative work-a-round for you is to connect to an external monitor if you can not afford the repair price.



Macbook Pro 2017 13 inches , Is included to Apple recall for small black line on top and bottom of the screen!!

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