You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I got the iPhone 11 and I have been waiting two hours for the software update 13.6.1 to begin updating and it’s just has “install now” on the screen with a loading symbol beside it and it won’t let me touch it

New phone, requires to update to 13.6.1 before I open the phone but it won’t let me update.

iPhone 11

Posted on Aug 30, 2020 11:18 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 30, 2020 11:19 AM

Are you connected to WiFi and does your iPhone have more than 50% charge?

4 replies

I got the iPhone 11 and I have been waiting two hours for the software update 13.6.1 to begin updating and it’s just has “install now” on the screen with a loading symbol beside it and it won’t let me touch it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.