Reset my locked phone when iTunes isn't working

how do I reset my phone if I can't get iTunes to work and it won't let me in the phone.

iPhone XS Max, iOS 13

Posted on Aug 27, 2020 12:45 AM

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Question marked as ⚠️ Top-ranking reply

Posted on Aug 28, 2020 9:59 AM

Hey Tlinnlowe,


Welcome to Apple Support Communities. Sounds like your iPhone is currently locked and you're not able to complete steps with iTunes to get this resolved. We understand wanting to get this issue resolved and we'd like to help.


From what you've described, it sounds like you're tried to restore your iPhone and it's not working. Is this due to a forgotten passcode? If so this resource can help:


If you forgot the passcode on your iPhone, or your iPhone is disabled


If you continue to have issues connecting to your computer, these steps can guide you through the process:


If you can't update or restore your iPhone, iPad, or iPod touch


Hope that helps!





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Question marked as ⚠️ Top-ranking reply

Aug 28, 2020 9:59 AM in response to Tlinnlowe

Hey Tlinnlowe,


Welcome to Apple Support Communities. Sounds like your iPhone is currently locked and you're not able to complete steps with iTunes to get this resolved. We understand wanting to get this issue resolved and we'd like to help.


From what you've described, it sounds like you're tried to restore your iPhone and it's not working. Is this due to a forgotten passcode? If so this resource can help:


If you forgot the passcode on your iPhone, or your iPhone is disabled


If you continue to have issues connecting to your computer, these steps can guide you through the process:


If you can't update or restore your iPhone, iPad, or iPod touch


Hope that helps!





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Sep 30, 2020 3:05 PM in response to jdo_apple

Hi,


thank you for responding. I do know my passcode still. I ran my phone over and it ended up pushing its own buttons and locking me out. I used it for about 3 weeks after it got run over too but it freaked. I don’t have a computer that will update iTunes so it won’t let me restore my phone.

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Reset my locked phone when iTunes isn't working

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