Reset my locked phone when iTunes isn't working
how do I reset my phone if I can't get iTunes to work and it won't let me in the phone.
iPhone XS Max, iOS 13
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User profile for user:
jdo_apple
User level:
Community Specialist
Hey Tlinnlowe,
Welcome to Apple Support Communities. Sounds like your iPhone is currently locked and you're not able to complete steps with iTunes to get this resolved. We understand wanting to get this issue resolved and we'd like to help.
From what you've described, it sounds like you're tried to restore your iPhone and it's not working. Is this due to a forgotten passcode? If so this resource can help:
If you forgot the passcode on your iPhone, or your iPhone is disabled
If you continue to have issues connecting to your computer, these steps can guide you through the process:
If you can't update or restore your iPhone, iPad, or iPod touch
Hope that helps!
