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Level 1

4 points

We received a new iPhone under warrantee and are not able to set it up

we received a new iPhone under warrantee and are not able to set it up. The message on the phone says:

SIM card is from a carrier that is not supported.

our Cartier is AT&T and I even took it in for a new SIM card but that did not fix the issue. What needs to happen to fix this issue?

Serial number of original product

FF***XKN

Serial number of replacement product

FF***XKN

[Edited by Moderator]

iPhone XR

Posted on Jul 27, 2020 10:13 AM

Top-ranking reply

Community+ 2024

Level 10

413,734 points

Posted on Jul 27, 2020 10:35 AM

Learn what to do if you see a SIM not supported alert.

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