iTunes stuck on "preparing iphone for software update"

I've had my phone plugged in and it's been stuck on this screen for an hour and if i try to exit it says that it will restore my phone. What do i do? Im trying to update it on a windows computer

iPhone 8 Plus

Posted on Jul 26, 2020 12:22 PM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Jul 26, 2020 12:29 PM

Have you tried quitting iTunes and starting again?


You could try updating wireless to get the latest version of iOS Update your iPhone, iPad or iPod touch – Apple Support

1 reply
Sort By: 

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iTunes stuck on "preparing iphone for software update"

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.