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Level 1

4 points

Software update issue

My ios 13.6 update is stuck at ‘update requested’.

iPhone 11, iOS 13

Posted on Jul 23, 2020 9:26 AM

Top-ranking reply

Level 2

267 points

Posted on Jul 23, 2020 10:22 AM

Halllo there friend!

so a few things

make sure you do NOT have a VPN installed or active (delete them and their profiles)
if you had to delete VPN restart phone and try again
if no VPN make sure you’re on a network that isn’t restricted- common restricted networks are: public, library, hotel, restaurant, college, work, Mobile hotspots, etc.
if this fails attempt to update using iTunes (windows or macOS 14.x and earlier) or finder macos 15.x)
if no computer available try different WiFi network

hope this helps

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