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User profile for user: Kasia05TR
Kasia05TR Author
User level: Level 1
4 points

The battery isn't charging

I'm MacBookPro user. For some time I have problem with battery. I noticed this for the first time when I downloaded many .doc (MicrosoftWord) files, opened it and after this action the battery stoped charging even though it was wired (The computer shows that it's wired but also shows the communicate that the battery isn't charging). Also the computer shut down once spontaneously, and once turned on at night. The next day I removed all dowloaded files ant the battery started charging again. But It's is still not charging normal way. When I turn the computer on it shows (for example) 91% loaded, then I log in and then It shows 100% loaded. Also from time to time it stops charging and then starts charging again.

I know that some PC users also have the same problems with battery in their mobile computers, and can only use them plugged in, because the battery isn't charging.

What's the problem?

Posted on Jun 17, 2020 6:42 AM

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User profile for user: kaz-k
kaz-k
User level: Level 9
50,148 points

Posted on Jun 17, 2020 7:11 AM

Hi,

Resetting SMC could solve the issue, though if it doesn't help, try to contact Apple support or make Genius Bar reservation or take your MacBook Pro and charger to Apple Authorized Service Provider to be examined it.

https://support.apple.com/en-us/HT201295

https://support.apple.com/contact

https://www.apple.com/retail/geniusbar/

https://locate.apple.com


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User profile for user: kaz-k
kaz-k
User level: Level 9
50,148 points

Jun 17, 2020 7:11 AM in response to Kasia05TR

Hi,

Resetting SMC could solve the issue, though if it doesn't help, try to contact Apple support or make Genius Bar reservation or take your MacBook Pro and charger to Apple Authorized Service Provider to be examined it.

https://support.apple.com/en-us/HT201295

https://support.apple.com/contact

https://www.apple.com/retail/geniusbar/

https://locate.apple.com


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The battery isn't charging

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