MacBookPro keeps restarting

Hello, I got a brand-new MacBookPro 16" (purchased April 1),3 Ghz 16 Go Catalina 10.15.4. But every time it is in sleep mode, it restarts with error messages appearing.

I already tried reinstalling OS and the Safe Mode, but the problem continues.

I use another Mac (MacAir, 2019) running on Mojave with no problem, many of the files are shared.


Thanks a lot for your advice. I paste the last error log as an image into this message (I don't know how to do it differently).


MacBook Pro 16", macOS 10.15

Posted on Apr 28, 2020 07:22 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 28, 2020 07:39 AM

This is a known issue.

sleep issue/restarts


The work around before a software update is issued by engineers


>System preferences>Energy Saver> disable power nap in both battery and power source options


Change Energy Saver preferences on Mac - Apple Support


2 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBookPro keeps restarting

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.