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Level 1

4 points

My phone shut off and won't turn back on. It shows the computer and the cord with support.apple.com/iphone/restore.

Do I have to restore it and lose everything or is there another way?

iPhone X, iOS 13

Posted on Apr 4, 2020 1:30 PM

Top-ranking reply

Level 10

216,206 points

Posted on Apr 4, 2020 1:42 PM

You have to restore it and lose everything; actually, you have already lost everything. You can then restore your most recent backup.

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