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Martbenky77 Author

Level 1

51 points

I am begging you for help

I need urgent information and help. My child using iTunes made a bill of over 700 pounds without my knowledge. All purchases were added to my o2 account and deducted from my bank account yesterday, after this transaction I have a negative balance - £ 234. I don't know what to do now, we haven't been working for 2 weeks because of coronavirus, the balance is negative and I'm a single mother. My child has his phone which I pay monthly on the o2 network. The phone was not secured in any way and I know it's ridiculous but I didn't even know that in this way you can use iTunes or any service - I mean making a purchase on iTunes and charging a bill on my mobile phone bill. Can any of you help me? Is there any option to ask Apple for a refund?

iPhone 5s

Posted on Apr 3, 2020 12:00 PM

Top-ranking reply

King_Penguin

Level 10

334,186 points

Posted on Apr 4, 2020 4:04 AM

Purchases are obviously considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com

Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on ‘Get support’)

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I am begging you for help

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