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iMac (Retina 5K, 27-inch, Mid 2015) with AMD Radeon R9 M290 2 GB running Photoshop 21.1.1 Release and Catalina 10.15.3
Photoshop has a black screen unless I disable my GPU. Would prefer to use GPU for faster photoshop. Adobe tech support says I need to upgrade my GPU driver. AMD says it is part of the operating system. Help?
iMac 27", OS X 10.11
Did Adobe Support say they (Adobe) supported that Graphics card? Here is a link to their supported graphics/video cards for Photoshop,
https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html
That page goes on to say,
“The following card series are no longer being tested and are not officially supported in Photoshop:
Some GL functionality may be available for these cards, but newer features won't work.”
Your series card, 200 series, is not being tested and is not supported.
Time for a newer Mac I’m afraid.
Did Adobe Support say they (Adobe) supported that Graphics card? Here is a link to their supported graphics/video cards for Photoshop,
https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html
That page goes on to say,
“The following card series are no longer being tested and are not officially supported in Photoshop:
Some GL functionality may be available for these cards, but newer features won't work.”
Your series card, 200 series, is not being tested and is not supported.
Time for a newer Mac I’m afraid.
Sorry to be the bearer of bad news. But at least you can move forward. Check out the page I linked to. The graphics card doesn’t speed up everything. I’m a beta tester for Adobe Lightroom, so not as well versed on PS, but you should be OK, at least for a few more years.
Thanks Jeff. Not the answer I wanted to hear, but you solved it.
Photoshop + GPU = Black Screen
