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I can’t get service on my phone but the sim works in other phones. I have been told by Telstra to check the IMEI to see if for some reason it has been blocked. I don’t know why this would be blocked as I bought the phone new from Telstra?
iPhone X
You will have to contact your carrier about that, only they can find out, why your IMEI does not work.
To make sure, that this is not software related, set it back to factory settings, with your SIM inserted, don't use any backup, and see, if the the phone can be successfully activated that way.
Restore your iPhone, iPad or iPod touch to factory settings
Als check this troubleshooting:
If you can't activate your iPhone - Apple Support
You will have to contact your carrier about that, only they can find out, why your IMEI does not work.
To make sure, that this is not software related, set it back to factory settings, with your SIM inserted, don't use any backup, and see, if the the phone can be successfully activated that way.
Restore your iPhone, iPad or iPod touch to factory settings
Als check this troubleshooting:
If you can't activate your iPhone - Apple Support
thanks for your response... I did contact them and they said I have to go to apple to see why the IMEI is blocked but apple say go to Telstra... I’m doing a back up now and then a restore as suggested and I’ll see how that goes... very weird indeed.
IMEI blocked
