Cannot connect to iTunes
iPad and iPhone 6 will now not connect to iTunes. Message: "iTunes could not connect to this iPad. An unknown error occured (0xE800001C).
iPad Air, iOS 12
User profile for user:
Teddy_B
User level:
Community Specialist
Greetings, 82-park.
Welcome to the Apple Support Communities. I understand that iTunes does not recgonize your iPad or iPhone 6. I’d like to lend a hand.
To start, I suggest that you work through the steps shown, here: If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support
If the issue persists, test another computer to isolate the issue to either your devices or your computer. Then, let me know the results.
Best wishes.