Catalina printer disappeared

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Level 1

6 points

Catalina printer disappeared

I have Catalina installed and now my Canon Pixma printer won't work and does not show up in preferences. I have installed new canon driver but no luck

MacBook Pro 13", macOS 10.15

Posted on Dec 31, 2019 5:58 PM

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Answer 1

Top-ranking reply

John Galt

Level 10

155,222 points

Jan 1, 2020 6:40 PM in response to JDM15

Catalina supports only AirPrint-enabled devices. Remove the existing printer queue in Printers & Scanners and add it again, this time being sure to specify AirPrint.

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Answer 2

Jan 2, 2020 9:02 AM in response to John Galt

John Galt wrote:

Catalina supports only AirPrint-enabled devices. Remove the existing printer queue in Printers & Scanners and add it again, this time being sure to specify AirPrint.

Using AirPrint for this model is the right approach, but Catalina does support non-AirPrint printers, if the vendors have updated their drivers to 64 bit.

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Answer 3

John Galt

Level 10

155,222 points

Jan 2, 2020 9:27 AM in response to JDM15

Excerpted from Add a printer on Mac:

"Don’t install the software that came with the printer or from the manufacturer’s website; follow the instructions in one of the tasks below, and macOS will prompt you to download the latest software if it’s needed."

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Answer 4

Jan 1, 2020 10:35 AM in response to JDM15

What model Pixma is it? Are you using USB or wireless?

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Answer 5

Jan 2, 2020 9:48 AM in response to John Galt

Yes, but that doesn't mean that vendor drivers aren't supported; Software Update is downloading/installing vendor drivers, and I think this is to make sure that the most recent drivers are installed - not the old drivers that came with the printer.

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