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vm815 Author

Level 1

4 points

Apple ID is locked and I cannot recover it

Hello,

I am getting a new phone soon and wanted to backup some of my data with iCloud, specifically photos, notes, and iMessages.

However, I am unable to access my Apple ID account. The email I used was an AOL email that has been deleted (because I don't use it). I don't remember the password, and the security question I am asked to answer is my birthday, which, knowing myself, when I set up the account, I did not put in my correct date of birth.

Is this easily solvable, or will I have to contact customer service?

iPhone 7, iOS 13

Posted on Dec 21, 2019 11:55 AM

Top-ranking reply

Eric Root

Level 10

684,525 points

Posted on Dec 21, 2019 12:28 PM

You need to contact Apple ID Support.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Work through the screens to get a chat option.

Apple Support using Twitter

Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.

From the article below.

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID

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Apple ID is locked and I cannot recover it

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