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rabsla Author

Level 1

4 points

airprint

the connection between printer (HP Envy 5540) and Mac keeps breaking - one print command is OK but then the AirPrint connection breaks. Mac and printer both on same WiFi.

Posted on Sep 5, 2019 6:30 AM

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Old Toad

Level 10

210,615 points

Posted on Sep 5, 2019 3:01 PM

Have you tried Resetting the Printing System which is part of this Apple Document: If you can't print from your Mac or iOS device - Apple Support

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Top-ranking reply

Old Toad

Level 10

210,615 points

Sep 5, 2019 3:01 PM in response to rabsla

Have you tried Resetting the Printing System which is part of this Apple Document: If you can't print from your Mac or iOS device - Apple Support

ProbsRus

Level 4

1,126 points

Sep 5, 2019 11:11 AM in response to rabsla

Have you verified that your printer has the latest firmware update? According to the HP site the current version is 1831A and it fixed a variety of WiFi and 'user experience' issues.

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-5540-all-in-one-printer-series/5447939/model/5447940/swItemId/mp-217386-1

Check to make sure you are also using the latest drivers:

https://support.hp.com/us-en/drivers/selfservice/hp-envy-5540-all-in-one-printer-series/5447939/model/5447940

airprint