Activation Lock

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Level 1

4 points

Activation Lock

Hi I have an iPad which has for some reason gained activation lock. The problem is I don't have access to the email account this iPad is set up with, I have forgotten my security questions. When I go to the iPad it says "This iPad is linked to an Apple ID. Enter the Apple ID and password that were used to set up this iPad. jamloc@icloud.com" when I enter the Apple ID and password it says "Your Apple ID has been disabled for security reasons. To enable your account, reset your password at appleid.apple.com". I cant do that because it then says after I log in "This Apple ID has been locked for security reasons.

You must unlock your account before signing in." Please help

iPad, iOS 9

Posted on Jun 26, 2019 7:14 PM

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Answer 1

Top-ranking reply

Eric Root

Level 10

684,525 points

Jun 26, 2019 7:55 PM in response to Jacloch

You can also try contacting Apple ID Support. They will probably want to see a copy of the original purchase receipt with the serial number on it.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Work through the screens to get a chat option. You may need to pick a problem that is slightly different than yours to get a chat option.

Apple Support using Twitter

Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.

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Answer 2

ckuan

Level 10

120,752 points

Jun 26, 2019 7:24 PM in response to Jacloch

Activation Lock is theft deterrent feature, there's no bypass or workaround.

The only way is to bring/show the original Apple receipt at an Apple Store.

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Activation Lock

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