iTunes doesn't recognize my iPhone

When plugged into my Mac, my iPhone is not recognized by ITunes.

iPhone 8, iOS 12

Posted on Jun 9, 2019 07:15 PM

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2 replies

Jun 10, 2019 09:41 AM in response to PDinKC

For iOS 12 you need iTunes 12.8.0.150 or better running on OS X 10.11.4 or better. See How to upgrade to OS X El Capitan - Apple Support if required.


Assuming a suitable version of iTunes is in place then in Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:


/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources


Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.


tt2

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iTunes doesn't recognize my iPhone

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