can not get a refund from the app

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Level 1

7 points

can not get a refund from the app

Hi,

Does anybody know how to get a refund from the ''Elevate'' app. I was trying to report a problem and got the answer: ''We've determined that your purchase does not meet the conditions for a refund''.

Is that possible at all? I didn't give a consent to this purchase and don't plan to use this app.

Thank you in advance.

With respect,

Aigul.

iPhone 8, iOS 12

Posted on Jun 1, 2019 7:40 AM

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Answer 1

King_Penguin

Level 10

334,318 points

Jun 1, 2019 7:43 AM in response to aigul224

Purchases are considered final as you know, but you could try contact iTunes Support via and see if they will refund you as a one-off : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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can not get a refund from the app

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