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How do I get past the iCloud activation process with the previous owners details and they can't help.

The iPad belongs to a family friend who is 78 years old and has forgotten all of their log in details and security question other than their email address which can't be accessed anymore. I have tried the security questions however when I put the correct detail in its stating that they are incorrect.


Help please!!

iPad Pro 9.7-inch WiFi

Posted on May 28, 2019 7:52 AM

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Question marked as Top-ranking reply

Posted on May 28, 2019 7:54 AM

if they have the purchase info from the Apple authorized reseller then you can contact your most convenient apple store location.

1 reply

How do I get past the iCloud activation process with the previous owners details and they can't help.

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