Why do I need the old owners apple account verification to reinstall offloaded apps?

Why do I need the old owners apple account verification to reinstall offloaded apps?

iPad

Posted on Dec 25, 2025 4:44 PM

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2 replies

Dec 25, 2025 5:02 PM in response to Lakers_Rule

Lakers_Rule wrote:

Why do I need the old owners apple account verification to reinstall offloaded apps?


There are some possible causes here. One is somebody else installing apps using their login on your iPad. Another and more common cause of this is an iPad that was never reset and never had its ownership transferred.


If the iPad was never reset, you’ll want to wipe the iPad and install your own, otherwise the install and the apps will always be tied to the previous owner.


Shady sellers can also offer devices locked to an account they don’t control; lost or stolen gear.


If the owner is still available, here is how to perform the transfer of ownership:

What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


Failure to reset during a transfer also means files and photos and other data can all be merged.


If another user downloaded apps onto your device using their Apple Account, delete the app and reacquire it from your Apple Account. Or if you’re not using the app, delete it.

Why do I need the old owners apple account verification to reinstall offloaded apps?

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