New account locked and unusable

They never said it would take 24 hours, they said it could, depending on if they need more information. Strangely it has issues setting it up and they had to “whitelist” things there end. So not sure too many failed logins cause that issue as there hadn’t been any at that point, failed or unfailed. Once they “whitelisted” it initially it worked, but then locked out not long after… considering it was in my hand at the time, there was no login attempts really, not by us anyway… strange one really.

Havent started an activation lock request, was told that wasn’t needed on the phone. There was no lock request when we set it up, it was a blank phone, so any lock is to the email we used setting it up, which claims is locked.

Oh this gets better, another 2 hours on the phone with Apple… apparently they want me to make an activation lock request. Which itself is going to be fun.

The phone is locked to the account we had to get Apple help us create yesterday, the issues with the account locking they apparently have no idea why, I find that hard to believe too, just reeled off 6 “possible reasons” of which none make sense… do the not have specific logs on their systems that could determine this… apparently not.

So here we are, with a phone we started off with completely unlocked, activated to a new Apple account we created, and now useless because they won’t help and don’t seem to have a clue.

We bought the phone off a friend, apple want proof of purchase, the phone is 2 years old, we aren’t even sure if they still have it as it was bought on a contract, they are going to look and see if they can find it though.

But as far as I can see, this is an issue created by Apple and their locking of an account without reason or cause, and not with the phone itself… but hey ho let’s make everyone else jump through hoops.

happy Christmas from Apple… what fun