The email connected to the iTunes account is locked but exists. I have the device serial number (older iPod shuffle). The email was locked but seems to still exist and when I request support, Apple confirms it received request and sent confirmation to the email. How do I properly get in touch about the situation if I can’t log onto original email domain?
iPod touch
Did you use the Additional Support - Activation Lock, to get access to your device again?
If you cannot recover the account, you may at least be able to regain use of the hardware again for use with a new account. Refer to How to remove Activation Lock - Apple Support for the various ways to remove an Activation Lock. If you have the necessary information you can do this yourself, otherwise Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Check the requirements and steps at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller. If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.
Trying to access locked iTunes account of email I cannot log into
