How to fix grayed-out songs when syncing iPhone with computer?

ImSpike wrote:

IT isn't helping when nothing they say has worked. I am making a point that what they are saying is wrong.

That doesn't make yelling polite. Rudeness is just not appropriate.

The following is copied from the tip I posted. NONE OF THE STEPS have anything to do with Apple Music. I could provide the same guidance, but I would just say the same thing.

Are your devices connected to the internet?

In order for your music to sync, all of your devices must be connected to the internet. 

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Is Sync Library turned on?

Make sure that Sync Library is turned on for all of your devices

Are all of your devices signed in to the same Apple Account that you use with your Apple Music subscription?

Find your devices below and follow the steps.

Check your Apple Account on your Mac

1. Open the Apple Music app.
2. In the menu bar, choose Account.

Check your Apple Account on your iPhone or iPad

1. Open the Apple Music app.
2. Tap the My Account button at the top.
3. Scroll down and tap Account Settings.

Check your Apple Account in the Apple Music app on your PC

1. Open the Apple Music app for Windows.
2. At the bottom of the sidebar, click your name.

Are you missing music purchased from the iTunes Store?

Learn how to redownload music that you purchased from the iTunes Store

Is the missing song somewhere on your computer?

1. Search your Mac or PC for the missing song.
2. If you find the missing song, drag the song to the Apple Music app.
3. Update Cloud Library:

• • In the Apple Music app on Mac: Choose File > Library > Update Cloud Library.
  • In the Apple Music app for Windows: At the top of the sidebar, click Sidebar Actions, then click Library > Update Cloud Library.

If your music library is stored in different locations:

Learn how to locate and manage your music library in the Apple Music app on your Mac

Learn how to locate and manage your music library in the Apple Music app for Windows

Did you check the cloud status of songs on your Mac or PC?

1. Open the Apple Music app.
2. In the sidebar, select Songs.
3. Show Cloud Status and Cloud Download.

• • In the Apple Music app on Mac: In the menu bar, choose View > Show View Options.
  • In the Apple Music app for Windows: Right-click on the headings bar. 

1. Select Cloud Status and Cloud Download.
2. Look for the following statuses next to your songs to learn what to do.

An exclamation point

The song can't be played or synced across your devices until the original file is located.

1. Click the exclamation point next to the song.
2. A message will appear and ask if you'd like to locate the song. Click Locate.
3. If the song is located, you'll be asked to use the location to find other missing songs in your library. If you see this message, click Find Files.

Waiting

The song won’t appear on your other devices because it’s waiting to sync.

1. Make sure that your computer is connected to the internet.
2. Update Cloud Library.

• • In the Apple Music app for Mac, choose File > Library > Update Cloud Library. 
  • In the Apple Music app for Windows, click Sidebar Actions, then click Library > Update Cloud Library.

1. Wait for the song to sync. Then check if the song appears on your other devices.

Removed

The song was deleted from another device that has Sync Library turned on.

If you want the song to appear on your other devices:

1. Make sure that all of your devices are connected to the internet.
2. Click the arrow next to the song.
3. Click Add to Cloud Music Library.
4. Update Cloud Library.

• • In the Apple Music app for Mac, choose File > Library > Update Cloud Library. 
  • In the Apple Music app for Windows, click Sidebar Actions, then choose Library > Update Cloud Library.

Song is grayed out

• If the song was purchased from the iTunes Store, authorize your computer to play iTunes Store purchases.
• If you see No Longer Available next to a song that's grayed out, the song was added from Apple Music and was removed from the Apple Music catalog.

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