I subscribed to Claude pro plan from my iphone using app store and google pay. But it is not showing up on the app. I get the following error: you have an active subscription , but it doesn't match the current claude.ai account.
iPhone 15 Pro, iOS 26
gavinp wrote:
There is no phone number associated with Claude, nor is there an option to add a phone number.
The email is the same now. It wasn’t when I initially signed up in the App Store, but I updated my Apple email to match. The issue persists, despite both emails matching.
I did the same thing, although the email address I used was a Hide My Email so the Apple Account email was not recognized by Claude. I had to go through the steps to delete the Claude Account and I did have the phone number linked, so it also had to be unlinked as described in the Claude Support Article before I could create a new account with my actual Apple email address. That is what worked for me and my subscription was reflected on that account.
I found this solution through my own research as Claude support was not helpful other than the AI bot telling me my email account could not be transferred and I should contact Apple. I did contact Apple, although it seemed to be a cop out response and of course they could not resolve the issue with the other Claude account. Even though it is working now, I am not planning on renewing my subscription due to the lack of actual support available and difficulty in being able to talk to a real person for a resolution.
My honest recommendation is to request a refund from Apple and hopefully it will be granted. I have seen it go both ways, but you may get lucky. There are many other AI alternatives that do have support and when their AI bot cannot resolve the problem, I'm not confident in their AI service that is being offered.
It’s ridiculous. If there has ever been an argument against AI capabilities, it is trying to get support from AI customer service for an AI company. It’s straight out of a Douglas Adams’s novel.
yes, I got the same reply from the same guy
I hope they compensate the lost days of my subscription otherwise, what’s the point? They might as well just give a refund.
same issue 😅
I ran into the same issue. This was my first time requesting a refund from Apple, and luckily it went through. But I still really want to use Claude Pro — does anyone know if this has been fixed yet?
Sam from Anthropic sent me an email about 30 hours ago and the solution offered worked on my side. (Apple rejected my refund request as final decision, so I can only rely on Anthropics now). After doing the 4 steps mentioned, I think one would need to re-install the app and the purchase is fulfilled. The email goes like this:
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Hi there,
Thank you again for your patience while we worked to resolve this syncing issue with our engineers.
The team has implemented a fix to re-sync existing subscriptions through Apple. Whenever you have the chance, can you please try selecting the "Restore purchases" button? To restore your purchase:
Please let us know if you run into any issues after trying the above steps. Our team will also be in touch with further updates in this thread shortly.
Subscribing to Claude pro using app store
