I eant to recovering my old account

Hello

I had old iphone 6s and its had damaged

On it was my old account



I was forgetten its password and trained many wrong time

But the account locked

Then I remembered its password but its was locked


So i want to recover thats account please


I maked recover but apple send email for my old mobile

And its damaged and thats dont work

And i forgetten the 4 security answers


I want apple to help me by activate thats account so i can open it in my new iphone


And thank you


[Edited by Moderator]

Posted on Nov 25, 2025 8:39 PM

Reply
2 replies

Nov 25, 2025 8:51 PM in response to Samer_84

"I eant to recovering my old account: [...]I want apple to help me by activate thats account so i can open it in my new iphone And thank you"

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First off, keep perform info (eMail addresses and passwords) off of these forums. These are out there for everyone to view. So, I have asked the Host to rid of the info you have provided, for your Safety.


Locked Apple Account and Locked iPhone:

If your Apple Account is locked, then contact Apple Support. It is locked for Security & Privacy. If you closed that Apple Account, then you only have so long to reopen it. As for the iPhone, to get it unlocked, you'll have to provide a proof of purchase, such as a receipt.


Troubleshooting a Locked Apple Account and Locked iPhone:

Hold it Right There!


A. Locked Apple Account:

See if this Helps: If your Apple ID is Locked or Disabled - Apple Support

For Note:

There are quite a few reasons as to why this may have occurred. Some possible reasons include:

  • Too many unsuccessful login attempts
  • VPN (Virtual Private Network) usage
  • Disobeying Terms & Conditions
  • Consistent transactions
  • Session Times Out


B. Locked iPhone...

Enter the iPhone's passcode incorrectly too many times, and you'd likely be locked out for good. So, hold it right there, and refer to this link: If you Forgot the Passcode on your iPhone, or your iPhone is Disabled - Apple Support. It would be the one you've always entered. If you do not know it, then look for it in a location you may have stored it in.


If that is of no success, then give Apple a Direct Call:

As you might suspect, no one here would know the reason for the occurrence, of course. So, contact Apple. They’ll know why this occurred and will run you right through how to fix.

Contacting Apple:

Nov 25, 2025 8:50 PM in response to Samer_84

Never post your Apple Account and Password, that would be a guaranteed way for you to never get your account back. I have asked the moderators to redact it.


Review the information provided here to gain access to a Locked account.

If your Apple Account is locked, not active, or disabled - Apple Support


Since you are not using Two Factor Authentication on the account, it is not likely Account Recovery will be an option. Two Factor Authentication replaced the use of Security Questions and uses Trusted Devices and Trusted Phone Number to gain access to an account.

If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period.

How to use account recovery when you can’t reset your Apple Account password - Apple Support


I suspect you are just going to have to create a new account to use on your phone. If you would like to speak to Apple directly you can do that here:

Contact Apple Support - Apple Support


I eant to recovering my old account

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