iMessage not working when i contact apple support, it just says “Cannot send message iMessage must be enabled to send this message” iMessage has been enabled forever and works fine when I’m messaging anyone else
[Re-Titled by Moderator]
Original Title: iMessage not sending
iPhone 17 Pro Max, iOS 26
This error happens because Apple Support uses a special Business Chat system, and not because your iMessage is disabled. Delete the old thread, restart Messages, toggle iMessage, reset network settings, or use the Apple Support app.
This error happens because Apple Support uses a special Business Chat system, and not because your iMessage is disabled. Delete the old thread, restart Messages, toggle iMessage, reset network settings, or use the Apple Support app.
Tell me proper solution
iMessage not sending when contacting Apple Support
