Be Wary of Virtual Card

How do I get my money off of my virtual card? I thought I was putting it in Cash, but it ended up on the virtual card, of which I was unaware. Now that I have read up on the virtual card, I KNOW I would not have selected it on purpose - it seems to be mainly for Apple purchases and not much good for anything else. So I want my money, I can't use it, I can't get it off the card except to purchase something from Apple, so that means Apple has essentially ROBBED me. When I try to contact Apple, I have only set options to tell them what is wrong, so I can't get to them that way either. The only response I've gotten from Apple is how to get money back on gift cards - ??????? Has anyone else had this problem? Do I have to go to the police and tell them I've been robbed?