How do I get a real person / Support Chat?

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Level 1

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How do I get a real person / Support Chat?

How do I get a support chat with someone? Im only looping in articles where is no answer to my question. I found many articles - and they say the same - follow your problem > your answer will appear... however none of them leads to a chat. Im after a manual edit, no generic answer:(

MacBook Air (M4, 2025)

Posted on Nov 13, 2025 10:27 PM

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Answer 1

Top-ranking reply

Urquhart1244

Level 10

146,094 points

Nov 14, 2025 7:21 AM in response to Kopretinka

If you insist on chat as communication method:

Chat may be one of the options offered when describing your issue online, at discretion of the Apple Support algorithm.
Chat is (nearly?) always one of the options when describing your issue in the Apple Support app (on Apple mobile).

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