Hulu live crashing to Home Screen

Question

Level 1

13 points

Hulu live crashing to Home Screen

Hulu Live TV keeps crashing to the home screen on all my devices, regardless of the device. My internet connection is fiber at 500 Mbps, and I’ve tried all the basic troubleshooting steps, including updating the app, the Apple TV, deleting the app and reinstalling it, power cycling the Apple TV and modem/router. Unfortunately, none of these solutions have resolved the issue. The duration of the crashes varies randomly, ranging from an hour to 3 hours, and sometimes only lasting 20 minutes. Despite these attempts, the crashes persist. Notably, this issue is specific to Hulu Live Broadcast and doesn’t occur with any other app or even Hulu’s non-live content. The problem has been observed on all three Apple TVs I have. I don’t know why it says tvOS 18, I am on tvOS 26.1 (23J582). The Hulu app version is 9.20.0-released nov 2 2025, and the crashing started a week or so ago. Before that, it only happened a couple of times a week.

Apple TV HD

Posted on Nov 11, 2025 5:44 AM

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Answer 1

vazandrew

Level 8

40,834 points

Nov 11, 2025 8:50 AM in response to gamer520

That sounds like a bug with the Hulu app, which you would need to direct to them so they can patch it.

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Answer 2

vazandrew

Level 8

40,834 points

Nov 16, 2025 7:04 AM in response to guyfromhasbrouck heights

It has nothing to do with Apple, Hulu develops the app for TVOS and it is their responsibility alone to patch the bug with their app.

Users experiencing this need to escalate to a higher rep at Hulu and ensure they are taking this seriously.

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Answer 3

vazandrew

Level 8

40,834 points

Nov 14, 2025 6:20 PM in response to TxDevil

Sometimes a bug will not be caught during the testing phase and when users experience it they need to let the developer know so they can patch it.

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Answer 4

Nov 16, 2025 6:13 AM in response to gamer520

I als have this issue. I contacted Hulu support about it and their response was worthless. After acknowledging a likely problem with Hulu app working with latest TVOS, the suggested I contact Apple support. I said, “so, you’re suggesting that the way to address an interface problem between TVOS and Hulu app is for each individual affected customer to go to Apple support?! Why isn’t the solution for Hulu engineers to contact Apple and solve the problem on behalf of all your customers?” Answer…….crickets. Nothing makes me loathe a company more than when their response to a problem is to tell customers “call the other guy.”

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Answer 5

TxDevil

Level 1

0 points

Nov 16, 2025 7:10 AM in response to TxDevil

And well now it’s not just Apple TV - happened to us last night on a different TV that we use an Xbox for. So yeah - definitely a Hulu issue.

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Answer 6

TxDevil

Level 1

0 points

Nov 14, 2025 5:40 PM in response to gamer520

Same exact thing has been happening to me, ever since I updated to the new iOS. I have kept Live TV on all day for my dogs (i know, they're spoiled)for years and have never had an issue. I've deleted the hulu app like 3 times, reset my apple tv, changed all my settings to get rid of Sleep/Screensaver etc. It still does it. It's annoying especially when I'm actually watching Live TV and then it just shuts down and goes back to the home screen.

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