Need to reset my Mac

Okay so my step dad gave me a MacBook Pro M1 chip, With his iCloud on it , he then passed away. Since then , we have moved so we don’t have a receipt or the box , I’ve tried resetting and it sends me to Activation lock , asking for the iCloud and password, which I don’t know , is there anything I can do to get into the laptop ?

iPhone 15 Pro, iOS 18

Posted on Nov 7, 2025 3:10 PM

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Question marked as Top-ranking reply

Posted on Nov 7, 2025 3:15 PM

_3zero3 wrote:

Okay so my step dad gave me a MacBook Pro M1 chip, With his iCloud on it , he then passed away. Since then , we have moved so we don’t have a receipt or the box , I’ve tried resetting and it sends me to Activation lock , asking for the iCloud and password, which I don’t know , is there anything I can do to get into the laptop ?

You'll need to follow steps here How to request access to a deceased family member’s Apple Account - Apple Support

1 reply
Question marked as Top-ranking reply

Nov 7, 2025 3:15 PM in response to _3zero3

_3zero3 wrote:

Okay so my step dad gave me a MacBook Pro M1 chip, With his iCloud on it , he then passed away. Since then , we have moved so we don’t have a receipt or the box , I’ve tried resetting and it sends me to Activation lock , asking for the iCloud and password, which I don’t know , is there anything I can do to get into the laptop ?

You'll need to follow steps here How to request access to a deceased family member’s Apple Account - Apple Support

Need to reset my Mac

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