Transfer failed and ended up with Activation lock, Even with proof of purchase activation lock not removed

Transferring from iPhone X to 16 pro max got Success and Transferring data from iPhone 7plus to iPhone X got interrupted due to call received and data transfer reinitiated data transfer and ended in Activation Lock. Tried with all my remembering email and restore apple software. Unfortunately not unlocked. Hence submitted proof of invoice for unlocking to apple support where they rejected stating needed more details like receipt or invoice. I wonder when I already submitted invoice which has my name on it and all required details still apple support team rejected like bot stating default message needed additional info invoice or receipt.

Earlier iPhone models

Posted on Nov 6, 2025 6:13 PM

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Servant of Cats

Level 7

33,107 points

Posted on Nov 8, 2025 4:42 AM

JerrySwat wrote:

Yep this can be user to user forum. However, I can see still official Apple support team can answer for my queries since their product only issue is there.

Apple's official Activation Lock support people did answer you – through the channels they normally use for responding to Activation Lock support requests. They sad that whatever you submitted (such as an invoice for purchase of AppleCare+ was not sufficient proof of ownership of the phone.

You tell us that "Am invoice of purchase iPhone perhaps from Apple unauthorized seller." If the receipt for the phone is from an unauthorized seller, I would expect Apple to reject an Activation Lock support request. Anyone with a stolen iPhone could make up a receipt from some unknown seller, and if Apple accepted those receipts as sufficient to remove the lock, it would undermine Activation Lock's theft deterrent value.

You are gong to have to satisfy Apple; remember the credentials you used to lock the phone – or, if you can't, live with a locked phone.

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19 replies

JerrySwat Author

Level 1

6 points

Nov 8, 2025 7:48 AM in response to Limnos

I guess you here rather giving solution people are trying to dilute the topic or take in to another direction. Am not sure how you are referring that Apple Care in mobile and invoice for that does not directly refer the ownership. If so also in my previous post that’s why asked give the confirmation on behalf Official Apple Support team with that it can be documented for legalization. Nevertheless, in the link which you shared all four points indirectly says even Apple Care info of owner is also legitimate with that only Apple enabling the transfer of Apple Care from existing owner to new owner.

in addition nowhere Apple didn’t mentioned they can’t consider the receipt of Apple Care. Let Apple Official Support team say they are enabling apple care without any verification then we can talk here whether considering the Apple Care + invoice is valid or not.

Am looking forward for answers for my queries from Apple Official Support team. Even if they strict policy for unlocking that’s fine this is not stolen device and I can many user suffered with this issue either they gifted to parents or child and ended up in this situation. Perhaps they didn’t ended up asking queries with Apple Official Support. If people have all valid proof with that also still getting blocked for unlocking is also kind of indirectly pushing the user to move for buy new mobile to increase the mobile phone sale.

Limnos

Level 10

425,165 points

Nov 8, 2025 8:17 AM in response to JerrySwat

JerrySwat wrote:

Am looking forward for answers for my queries from Apple Official Support team.

As stated by two of us earlier, Apple does not respond in this forum unless it is a physical safety issue, and only then with a message saying to contact them using another method. They may not even read your post. This is a user-to-user support forum. We are just regular consumers like you. If you want to speak with somebody from Apple, use the contact method I provided in a previous post.

JerrySwat Author

Level 1

6 points

Nov 8, 2025 10:58 AM in response to Limnos

Again if you are able give valid answers share it else leave it. Let Apple officials confirm in this public forum that they can’t accept their own invoice as proof of ownership or stating without verification only they enabling Apple Care.

In addition am not sure now how you changing your own statements. One way you saying Apple Care can be transferred and you shared a procedure link and your statement says as well “

You could sell a device but not transfer Applecare to the new owner. AppleCare would be under your name but the device would no longer belong to you.

”

then suddenly you saying Apple Care can’t be transferred. So I would suggest let Apple Officials confirm the answers to my queries.

Limnos

Level 10

425,165 points

Nov 8, 2025 11:32 AM in response to JerrySwat

I very clearly stated that you could sell a device and not transfer Applecare, but that is optional. You can transfer it, but selling a device does not automatically transfer coverage too.

I also clearly stated that Apple will not reply to you here. In the past 3 years I have only seen them do that when somebody made a comment about personal physical safety. Even then Apple did not address the issue but simply told the person to contact them through official support channels. This forum is not official support.

If English is not your native language then please let us know so we can try to state things in simpler language.

Transfer failed and ended up with Activation lock, Even with proof of purchase activation lock not removed