Purchased videos have buffering issues but ATV+ streaming is just fine

I have an AppleTV 4K which has normally been great.


However, over the past week or so, when we try to watch a tv show that we purchased (in the “Library” of the TV app) it pauses with the spinning wheel for minutes at a time several times per hour as if it’s buffering.


Whenever this happens, the first thing I do is whip out my iPhone and check the WAN and LAN network status via my router dashboard. It’s totally fine. I also perform a speed check always resulting in our normal internet speeds (which are more than ample).


Just to be sure, I updated the AppleTV to the newest OS, but still experienced the issue.


The AppleTV is connected via a cat6 cable through a gigabit Ethernet switch to my router. there has been no buffering issues when watching movies via Family Sharing stored on a Mac in my house.


I therefore conclude that my ISP and my local network are both perfectly fine. The issue is either in the device or Apple’s streaming servers.


The final troubleshooting step I did on the AppleTV immediately after the frustrating buffering experience was to stream two full episodes of Ted Lasso from AppleTV+. (Meaning, not “Purchased” in my “Library”.) That streamed perfectly fine with no buffering issues.


So what’s going on here? Do purchased videos stream from a different (slower, lamer) data center than ATV+?

Apple TV 4K, tvOS 26

Posted on Nov 6, 2025 8:07 AM

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2 replies

Nov 6, 2025 2:26 PM in response to ShawnDeA

Did you run a Speedtest on the Apple TV itself to ensure it is getting the same speed as other devices?


I streamed a full movie from my library last night and didn't encounter any issue, I also regularly stream TV episodes from there as well.


Do purchased videos stream from a different (slower, lamer) data center than ATV+?

I think it would be hard for a user on this forum to answer that. You may want to contact Apple support and see what else they can run through to investigate and hopefully this can be rectified for you.

Purchased videos have buffering issues but ATV+ streaming is just fine

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