Hi, I purchased a hoodie using Apple Pay through the Shop app, but the shop disappeared and the tracking says delivered even though I never got the package. I think it might be a scam. Could you help me with a refund or dispute process?
[Re-Titled by Moderator]
Original Title: Shopping scams
iPhone 13, iOS 26
mio129 wrote:
Hi, I purchased a hoodie using Apple Pay through the Shop app, but the shop disappeared and the tracking says delivered even though I never got the package. I think it might be a scam. Could you help me with a refund or dispute process?
We can't, but your bank can. Apple Pay is just a way to use your credit or debit card more easily- you'll have to contact your bank to initiate a chargeback or similar.
If you're using the Apple Card from Goldman Sachs bank, you can start that process with these instructions.
mio129 wrote:
Hi, I purchased a hoodie using Apple Pay through the Shop app, but the shop disappeared and the tracking says delivered even though I never got the package. I think it might be a scam. Could you help me with a refund or dispute process?
We can't, but your bank can. Apple Pay is just a way to use your credit or debit card more easily- you'll have to contact your bank to initiate a chargeback or similar.
If you're using the Apple Card from Goldman Sachs bank, you can start that process with these instructions.
Apple Pay shopping scam: Refund or dispute process for missing package
