Severe Signal and Connectivity Issues on iPhone 17 Pro – Request for Immediate Resolution

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Level 1

10 points

Severe Signal and Connectivity Issues on iPhone 17 Pro – Request for Immediate Resolution

I am experiencing persistent signal and connectivity issues with the iPhone 17 Pro. The device frequently drops network connection or shows full signal bars while calls and data fail to work. This occurs in multiple locations and with different SIMs, so it is not carrier-related.

I have followed all recommended steps, updated iOS and carrier settings, reset network configurations, removed any metallic case, and tested the SIM in another phone which worked normally. The problem is clearly device-specific and significantly impacts reliability.

This is unacceptable for a premium device at this price point. Apple should acknowledge the widespread nature of the issue, provide a permanent fix, or offer affected customers an exchange or refund. Please treat this as an urgent quality concern.

iPhone 17 Pro, iOS 26

Posted on Oct 23, 2025 4:05 PM

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Answer 1

Top-ranking reply

Chattanoogan

Level 7

32,000 points

Oct 23, 2025 4:12 PM in response to dkotsas

You’re only addressing fellow users here.

Contact: Official Apple Support

If your phone is <15 days old and purchased from Apple, you can also return it for a refund.

Returns & Refunds - Shopping Help - Apple

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Answer 2

Jeff Donald

Level 8

44,502 points

Oct 23, 2025 4:54 PM in response to dkotsas

I have an iPhone 17 Pro. Cellular connection wise best iPhone connectivity in several models.

Resetting network settings does not reset carrier settings. They have various parameters they can reset on the SIM and eSIM. Which Apple can’t touch and server side settings Apple obviously can’t touch.

You have basically three choices. Wait for Apple to release a fix (that may never come) and do nothing. Follow up with Apple on your repair ticket and push to have it escalated. Talk to your carriers support team and possibly resolve the issue in 15 minutes.

When I had a similar issue with my 16 PM last year, I called my carrier’s support team and issue was resolved over the phone in 15 minutes and all I had to do was restart my iPhone.

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Answer 3

dkotsas Author

Level 1

10 points

Nov 29, 2025 11:59 AM in response to dkotsas

'Slower than iPhone 11': Complaints rise over iPhone 17 cellular lag issues. A growing number of Korean users are reporting cellular connectivity issues with the iPhone 17, raising concerns over a potential hardware or software defect. The symptoms include slow internet speeds and lagging mobile response times.

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Answer 4

Jeff Donald

Level 8

44,502 points

Oct 23, 2025 4:18 PM in response to dkotsas

Have you contacted your carrier’s support team? If so, what did they say? You said you reset carrier settings. Only your carrier can reset their settings.

Have you talked to Apple Support and requested remote diagnostics? Have you had your device diagnosed at an Apple Store?

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Answer 5

dkotsas Author

Level 1

10 points

Oct 23, 2025 4:35 PM in response to Jeff Donald

Yes, I have already contacted Apple Support regarding this issue. As instructed, I reset the carrier and network settings via: Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. I understand this action removes Wi-Fi networks, passwords, cellular, VPN, and APN settings.

Apple Support also ran remote diagnostics on my iPhone 17 Pro, which showed no hardware or software faults. Despite that, the problem with weak or dropping signal persists.

It is important to note that this issue appears to be general among iPhone 17 models, as many users are reporting identical connectivity failures online. This suggests a widespread design or firmware problem rather than an isolated device defect.

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Answer 6

dkotsas Author

Level 1

10 points

Oct 23, 2025 4:38 PM in response to Chattanoogan

I’m not looking for a refund, I’m flagging a genuine issue. I’ve been an Apple user for the past 15–16 years, with multiple devices including iPads, MacBooks, and iPhones. This is the first time I’ve ever had to reach out to complain. The iPhone 17 Pro signal problem is not an isolated incident and needs to be properly addressed.

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Answer 7

dkotsas Author

Level 1

10 points

Oct 24, 2025 12:32 AM in response to Jeff Donald

I’ve used the same carrier on my iPhone 14 Pro for the past two years without any issue, so it’s unlikely to be a carrier-side problem. I spoke with Apple Support yesterday, followed every step they advised, including resetting network settings, but the issue remains. They confirmed the case has been escalated and scheduled a follow-up call with me later today after noon.

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Answer 8

dkotsas Author

Level 1

10 points

Nov 29, 2025 11:58 AM in response to dkotsas

Apple has officially acknowledged several software-related issues with the iPhone 17 series and confirmed that fixes are being developed and released via software updates.

The main problems Apple has acknowledged include:

Camera Glitches: Apple confirmed an issue with the new AI-powered image processing system on the iPhone 17 and iPhone 17 Pro/Air models that causes the camera to freeze, stutter, or produce images with black squares under specific lighting conditions. Apple stated this is a software bug, not a hardware fault, and a fix is included in an upcoming iOS update.
Connectivity Problems: Apple support representatives have acknowledged widespread complaints of cellular network and Wi-Fi connectivity issues. Users reported dropped calls and unstable internet, with the problem potentially stemming from a new custom N1 chip or the initial iOS 26 software. An upcoming update, iOS 26.1, is expected to resolve these issues.

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