A Tale of 3 MBAs and a Printer

Google’s AI summary

The specific term xioremote and entercommand1 are part of the internal Unix-based code used by macOS to handle print jobs. The error occurs when the Epson Remote Print utility, a component of the driver software, sends a command that the system cannot process correctly, causing the print job to fail. Resetting the printing system and reinstalling the specific Remote Print software are the most direct solutions. 

I was just randomly searching around when this popped up on Google's AI Overview:

A "EPSONPrintersXIORemoteCompatiblePrinterEnterCommand1" error on an M4 MacBook Air often indicates a software communication problem between the macOS printing system and the printer drivers. It is a Unix-related error message that can appear when a print job fails, even though the printer and computer may seem to be connected. 

The issue seems to be part of a broader, long-running problem with certain Epson printers on macOS. Some users have reported printing issues on Mac computers with Apple Silicon (M1, M2, and M4 chips), particularly on newer macOS versions like Sonoma. 

Just spent two tedious hours with Apple Support mostly doing troubleshooting steps that I'd already done. After two hours I had to go at which time I was told to reinstall Tahoe and get back to them if it didn't help.

The current driver for this printer is for MacOS 26.x and was released in August of 2025. You can download the driver here: https://www.epson.co.th/Ink-Tank-Printers/L-Series/Epson-L360/s/SPT_C11CE55501.

As I noted, M2 and M3 MBAs running Tahoe can print to this printer with the Epson driver. Only the M4 MBA fails.

Perhaps do your research next time before posting.

I'm in a different location now with an ancient Canon LBP 6000 USB Laser Printer and an M1 MBA 13", an M3 MBA 15" and the subject M4 MBA 13". We downloaded the most recent drivers for this printer here:

https://www.usa.canon.com/support/p/imageclass-lbp6000

(Ignore the warning about the printer not being supported; a driver for Tahoe is available.)

All three computers were able to print to the old Canon (best printer we've ever had.)

The bottom line is that the new M4 MBA is only unable to print to the Epson L360 USB printer. It can print to an old Canon USB printer as can our other two MBAs.

Now I'm really stuck.

John Galt,

Your summary is spot on except for a couple of items that I inadvertently left out:

• The M4 shipped with Sequoia. I suspect that it inherited the Sequoia version of Epson's driver when we did Migration Assistant from the M3 to the M4. When the M4 wouldn't print we upgraded it and the M3 to Thahoe and installed Epsons MacOS26 diver. (That printer is still for sale in Thailand so still supported by Epson on their Thai site: https://www.epson.co.th/Ink-Tank-Printers/L-Series/Epson-L360/s/SPT_C11CE55501) After that the M3 could still print the M4 could not.

• One thing I noticed but failed to mention is that on the M4 the cupsd process seems to be always running while on our other Macs it only runs when there is a print job pending.

• I will try printer sharing when we get back home next Wednesday or so.

PS - When I read your emotional support group comment I was sitting in a quiet coffee shop while reading the Bangkok Post. I laughed so hard I almost lost a mouthful of cappuccino.

Same symptoms. Same chip in the iMac. Sound suspicious to me!

We used the same cable and USB hub for all three machines; the two that worked and the one (M4) that didn't. I also tried a different USB A-B cable. No luck. And, I found a brand new, never used USB B-C cable that I also tried to take the hub out of the picture. No luck there, either.

How attached are we to the printer? Apparently not much. When my wife saw the time and agony I've spent on this she said, "just watch football". On the other hand, not knowing why is hard for me to accept.

I've never used the printer. My wife is an attorney and, as you might imagine, prints a lot. The need for color printing is somewhat limited. But, I have to admit that the thing makes beautiful color copies of documents. The other day I saw one she had made of a document with an embossed gold seal. The seal on the copy was stunningly real looking.

when the M4 wouldn't print we upgraded it and the M3 to Thahoe and installed Epsons MacOS26 diver.

Installed the driver on both the M3 and M4? Not that it matters, it's also completely reasonable. Yet the M3 continues to print whereas the M4 won't.

Yes, upgraded both to Tahoe and installed the MacOS 26 Epson driver on each.

The problem I'm about to run in to is time. The printer is at home and we won't get there until late Wednesday. That just gives me a few days to tinker until my wife recalls both the M4 and the printer so that she can continue to engage in remunerative activity. Oddly, she doesn't much care as to why something doesn't work. Now that she has the M4 as a travel machine she'll probably leave the 15" M3 at the office where it can print to the Epson. That's all the solution she appears to need.

Yes, the driver version we installed is 13.26, the same as the one in the URL you posted.

I'm out of ideas as well. I'll give Apple one more shot and then find out what my wife wants to do given that her new computer won't print to her old reliable Epson printer.

I remain amazed.

Thanks for all your help.