Ensure the relay address is active and forwarding to the correct email:
- Go to Settings on your iPhone or iPad.
- Tap your name at the top.
- Tap iCloud.
- Tap Hide My Email.
- Find the relevant @privaterelay.appleid.com address in the list (it will usually be labeled with the app/website name).
- Make sure the status is Active.
- Scroll down to "Forward To" and ensure the email address listed there is the one you are checking. You can tap it to change it if needed (e.g., to an Apple @icloud.com email to test).
Try Deactivating and Reactivating
Sometimes, toggling the address can resolve a temporary glitch:
- Follow steps 1-5 above to get to the Hide My Email settings for the specific address.
- Tap Deactivate Email Address.
- Wait a moment, then find the address under the "Inactive Addresses" section (at the bottom of the list).
- Tap it, and tap Reactivate Address.
Understand Email Sender Restrictions
The email address created by Sign in with Apple (the @privaterelay.appleid.com one) is designed to be highly restrictive:
- It will generally ONLY forward emails sent from the specific app/website's registered and whitelisted email domains.
- If you're expecting an email from a different part of the company (e.g., a customer support agent using a personal or different domain address, or a third-party service like a courier), it often will not be forwarded due to Apple's security feature.
- Action: If possible, try to determine the exact email address or domain that is sending the missing emails. If it's a different one than you've received before, this is likely the issue, and you may need to contact the service/company directly and ask them to use a different contact method or update your email address in their system.
Check Your Spam/Junk Folder
The most frequent and easiest fix is that the forwarded email was caught by your email provider's spam filter.
- Action: Check the spam or junk folder of the forwarding email address (the real email address linked to your Apple ID).
