Donated locked Apple devices: Can they be returned to Apple for donation?

Since I am working in a Charity Store, there are some donated Apple devices without clearing personal information or locked. Is it possible we can do something more eco-friendly and getting back donated fund to help the society? Please advice.


[Re-Titled by Moderator]

Original Title: Donated 2nd hand LOCKED Apple Device, can it be send back to Apple for donation purpose?


Posted on Oct 16, 2025 5:52 AM

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Question marked as Top-ranking reply

Posted on Oct 16, 2025 12:22 PM

If they were not properly prepared for giving away per these Apple articles:


Computers: What to do before you sell, give away, trade in, or recycle your Mac - Apple Support


iPads: Sell, give away, or trade in your iPad - Apple Support


Phones: Sell, give away, or trade in your iPhone - Apple Support


then there is zero retained value for trade-in and, because personal information may still be on the devices, they cannot be sold for parts without risking the prior owners' accounts. Even Apple cannot unlock them. Whoever donated them in that condition did you no favors.



3 replies
Question marked as Top-ranking reply

Oct 16, 2025 12:22 PM in response to WinnieYNC

If they were not properly prepared for giving away per these Apple articles:


Computers: What to do before you sell, give away, trade in, or recycle your Mac - Apple Support


iPads: Sell, give away, or trade in your iPad - Apple Support


Phones: Sell, give away, or trade in your iPhone - Apple Support


then there is zero retained value for trade-in and, because personal information may still be on the devices, they cannot be sold for parts without risking the prior owners' accounts. Even Apple cannot unlock them. Whoever donated them in that condition did you no favors.



Oct 16, 2025 12:08 PM in response to WinnieYNC

WinnieYNC wrote:

Since I am working in a Charity Store, there are some donated Apple devices without clearing personal information or locked. Is it possible we can do something more eco-friendly and getting back donated fund to help the society? Please advice.

Sure, Apple offers a free recycling service to dispose of unwanted devices in an eco-friendly manner. Of course, you wouldn't be paid for it- otherwise there would be many "donated" devices from thieves, scammers, and fraudsters.

Donated locked Apple devices: Can they be returned to Apple for donation?

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