Bluetooth stopped working on MacBook Air

Question

Level 1

8 points

Bluetooth stopped working on MacBook Air

My MacBook Air has suddenly stopped connecting to my iPhone via Bluetooth. Up until very recently I could Airdrop from phone to MacBook and had the option to answer calls on my MacBook. Suddenly they no longer seem to be able to talk to each other. When I try to connect bluetooth manually I can see phone on MacBook and MacBook on phone but when I tray to connect them I get an error message on my phone saying "Pairing Unsuccessful - MacBook Air is not supported". I am not aware that I have had any software updates recently. As far as I'm aware my software on both is up to date.

MacBook Air 13″, macOS 12.7

Posted on Oct 14, 2025 6:28 AM

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Answer 1

sberman

Level 10

271,976 points

Oct 14, 2025 2:24 PM in response to JulieEG

JulieEG wrote:

I can see phone on MacBook and MacBook on phone but when I tray to connect them I get an error message on my phone saying "Pairing Unsuccessful - MacBook Air is not supported".

This is normal behavior. You are not allowed to pair these devices, but both require Bluetooth to be “on” for AirDrop to proceed.

Might your iPhone not have been used very recently? When that happens, it seems to go into a deeper sleep than other times.

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