Apple is unable to verify your identification information

Question

Apple is unable to verify your identification information

I’ve been trying to apply for the Apple Card for months now, and it keeps telling me that it cannot verify my identity. I’ve tried everything, I’ve tried updating my information on my settings. I’ve tried checking my information on my credit report to see if they match and they do. I just don’t know what else to do, I’ve called Apple support and Goldman Sachs many times and they’ve both given me the same answer; Wait 30 days to reapply.

Any other suggestions? I have given up at this point.

iPhone 14 Pro Max

Posted on Oct 7, 2025 8:05 PM

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Answer 1

Top-ranking reply

Jeff Donald

Level 8

42,402 points

Oct 8, 2025 1:05 PM in response to JohnMazariego

Goldman Sachs uses only TransUnion and uses your FICO 9 score, not the more common FICO 8. Contact TransUnion and get a copy of your FICO 9 score and credit report.

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Answer 2

Jeff Donald

Level 8

42,402 points

Oct 8, 2025 8:26 AM in response to JohnMazariego

Does the name and date of birth on your birth certificate match your Apple Account, drivers license, credit report and application for account?

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Answer 3

Jeff Donald

Level 8

42,402 points

Oct 8, 2025 7:23 AM in response to JohnMazariego

Are you receiving rejection explanation letters from Goldman Sachs? If so, what exactly do they say?

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Answer 4

Oct 8, 2025 1:25 PM in response to Jeff Donald

Ohhhh… TransUnion. No wonder. Okay, i would have to call them then. I would have to wait at least 30days to reapply for the Apple Card again if I end up getting a copy of my credit report from TransUnion.

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