Unauthorized charge attempt after subscription cancellation

Dear Apple Support,




I am contacting you regarding an issue with a subscription that I have already cancelled.





  • App: Chem AI – Chemistry Solver


  • Subscription cancelled: 18 June 2025 (see attached screenshot)


  • Despite this, on 03 October 2025, Apple attempted to charge 1,470.26 MKD to my Debit Mastercard (see attached bank message). Luckily, the transaction was declined due to insufficient funds.





This charge attempt should not have happened since my subscription was already cancelled months ago. Please make sure that:





  1. This subscription is permanently cancelled.
  2. No further attempts will be made to charge my card.
  3. Any mistakenly applied charges are refunded.






Thank you for your assistance.

Posted on Oct 3, 2025 11:35 AM

Reply
7 replies

Oct 4, 2025 5:51 AM in response to Katana-San

Dear Customer,


The transaction with your Debit Mastercard in the amount of 1,470.26 MKD at APPLE.COM/BILL ITUNES.COM IRL was declined due to insufficient funds.


Available funds in the account: 51.00 MKD.


Date and time of transaction: 03.10.2025 16:47:54


Cardholder: Reshadije




Yours sincerely,


Komercijalna





This is the message I receive from the bank for the payment, but I have already cancelled it.


[Edited by Moderator]

Unauthorized charge attempt after subscription cancellation

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