AppleTV Subscription (different ID) replaced iPhone Apple ID in AppStore!

Super frustrated... I signed into AppleTV on my iPhone using a different AppleID, and it changed my personal ID in the AppStore. I can't change it back to my personal AppleID, so can't buy the new app I want... Tried rebooting iPhone but still can't sign back in.


Specific details: I have multiple short-term rental homes with Roku TVs. Each home has a smarthome devices email account such as <###Street>. We recently moved retired and moved into one of these homes. My wife and I have iPhones (with Family sharing enabled). I signed up for AppleTV using the account that the Roku TVs at this house use <620W...>. This account is NOT part of Family Sharing (has been no need until possibly now). I Installed AppleTV app on one Roku, logged in, and it updated all the other Roku's in the house. Then, I installed AppleTV on my iPhone and logged into it with the home's email account <620W...>. Unfortunately, what that did was add AppleTV as a "subscription" and then replace my <chris...> AppStore ID with <620W...>. I've signed out of AppleTV and tried rebooting iPhone, etc and can't get the AppStore to log in with my personal account. It keeps saying "INCORRECT PASSWORD" yet, I can open Safari and Chrome and log into iCloud just fine with my personal AppleID and password.


iPhone 15, iOS 18

Posted on Oct 1, 2025 9:31 PM

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Question marked as Top-ranking reply

Posted on Oct 2, 2025 2:55 AM

 Forget trying to sign in via App Store. On your iPhone, go to Settings, tap your name at the top, and scroll down to Sign Out. Sign back in with the preferred Apple ID. The App store and other cloud apps should update with the preferred ID. To confirm in settings - your Name - iCloud, the apps will be listed as enabled and you can tap on view more to see if the App Store is as well.


Sign out and sign back in with this preferred ID on any other device you wish to use it with , i. e: the apple tv plus subscription

5 replies
Question marked as Top-ranking reply

Oct 2, 2025 2:55 AM in response to CWO421

 Forget trying to sign in via App Store. On your iPhone, go to Settings, tap your name at the top, and scroll down to Sign Out. Sign back in with the preferred Apple ID. The App store and other cloud apps should update with the preferred ID. To confirm in settings - your Name - iCloud, the apps will be listed as enabled and you can tap on view more to see if the App Store is as well.


Sign out and sign back in with this preferred ID on any other device you wish to use it with , i. e: the apple tv plus subscription

Oct 2, 2025 10:10 AM in response to CWO421

If memory serves, it was possible to have 2 “active” Apple Accounts (Apple IDs) on one device; one being your regular iCloud account, the other being the one used for purchases. It is a rare situation but it is perhaps the issue here.


On your iPhone, go to Settings > [your name] > Media & Purchases and tap View Account. Does it show the “wrong” Apple Account? If so, can you tap it and see if you can log out?

Oct 2, 2025 3:28 AM in response to Vancouver22

Just tried. Didn't work. After hitting "Sign Out" it immediately asks for my <chris...> account password to disable "Find my iPhone". Although I can log into my iCloud account via a browser with this user ID and password, it won't accept the password on my iPhone, "Verification Failed. Your Apple Account or password is incorrect". FYI - I also tried the password for <620W...> and it failed as well.

AppleTV Subscription (different ID) replaced iPhone Apple ID in AppStore!

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