How do I unlock iPhone locked to owner?

An iPhone was donated to my thrift shop. But it is “locked to owner”. How can we unlock it so we can sell it?


[Re-Titled by Moderator]

Original Title: iPhone donation still locked

iPhone 12 mini, iOS 18

Posted on Sep 18, 2025 11:13 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 18, 2025 01:24 PM

Read this article about removing Activation Lock --> How to remove Activation Lock - Apple Support To remove the lock you will need either:

-The account information that set the lock (if the previous owner is deceased, read —> How to request access to a deceased family member’s Apple Account - Apple Support )

-The original sales receipt from Apple itself or an Apple approved vendor. Other ways you may think might be “proof” of ownership or purchase, such as having the box or a receipt from a third party vendor such as Ebay, will likely not be acceptable by Apple. Apple may have no way of verifying the authenticity of other methods. If you have an acceptable receipt, ask Apple to unlock the device —> https://al-support.apple.com/#/additional-support


If it is asking for an account that is not yours, take it back to the person from whom you received it. Get them to do the things in this support article or ask for a refund --> What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support There is no way to discover the owner of a device unless they left a message to display on the device when it is turned on, or the person who gave you the device knows them. Note that the device cannot have Lost Mode set on it. If your device has been taken over as a result of you having entered a scammer’s Account then the scammer may have set Lost Mode too and the device is lost to you.


Return or recycle the device if you cannot unlock it; it is useless to you. From the very bottom of Apple Trade In - Apple :

"Does Apple offer recycling?

Yes. Apple Trade In lets you recycle any Apple device (including devices from Apple-owned brands) at any Apple Store and on Apple for free. That includes your batteries and old electronic products as well as free, on-demand packaging recycling for our commercial, education, and institutional customers. When we receive your device, it will be thoroughly inspected to determine if components can be recycled or reused. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way."


6 replies
Question marked as Top-ranking reply

Sep 18, 2025 01:24 PM in response to 19HennikeR68

Read this article about removing Activation Lock --> How to remove Activation Lock - Apple Support To remove the lock you will need either:

-The account information that set the lock (if the previous owner is deceased, read —> How to request access to a deceased family member’s Apple Account - Apple Support )

-The original sales receipt from Apple itself or an Apple approved vendor. Other ways you may think might be “proof” of ownership or purchase, such as having the box or a receipt from a third party vendor such as Ebay, will likely not be acceptable by Apple. Apple may have no way of verifying the authenticity of other methods. If you have an acceptable receipt, ask Apple to unlock the device —> https://al-support.apple.com/#/additional-support


If it is asking for an account that is not yours, take it back to the person from whom you received it. Get them to do the things in this support article or ask for a refund --> What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support There is no way to discover the owner of a device unless they left a message to display on the device when it is turned on, or the person who gave you the device knows them. Note that the device cannot have Lost Mode set on it. If your device has been taken over as a result of you having entered a scammer’s Account then the scammer may have set Lost Mode too and the device is lost to you.


Return or recycle the device if you cannot unlock it; it is useless to you. From the very bottom of Apple Trade In - Apple :

"Does Apple offer recycling?

Yes. Apple Trade In lets you recycle any Apple device (including devices from Apple-owned brands) at any Apple Store and on Apple for free. That includes your batteries and old electronic products as well as free, on-demand packaging recycling for our commercial, education, and institutional customers. When we receive your device, it will be thoroughly inspected to determine if components can be recycled or reused. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way."


Sep 18, 2025 04:06 PM in response to 19HennikeR68

19HennikeR68 wrote:

An iPhone was donated to my thrift shop. But it is “locked to owner”. How can we unlock it so we can sell it?


Activation Lock is an anti-theft mechanism that you cannot bypass, that we cannot bypass, and that Apple will not bypass in cases like this.


If you can get in contact with the donor, and get them to prepare it properly for a new owner, then you will have an iPhone that opens up to the "Hello" screen and that you can resell. If you cannot get in touch with the donor – or they are unwilling or unable to prepare the phone for a new owner – you have a "brick" that should not be sold or passed on to another unsuspecting person.

How do I unlock iPhone locked to owner?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.