Impossible to buy applecare or contact support from abroad(?)/Latin-America

I've been trying for the past 24h to buy apple care for my new macbook. It's impossible.


My account is Belgian.

I bought the macbook in France.

I'm currently travelling in Honduras.


Trying to buy applecare


It starts with this form:


I can't use my saved card, and I can't change my region. My region in my apple account is set to Belgium. I can't fake a US address, because then it says my card doesn't match the region.


Trying to contact support

  1. Tried via chat => they tell me I need to call
  2. Tried calling => It's not a free number, and it drains my credits immediately. I'm currently in Honduras, and have a Belgian number. I can't find a Hondurian apple support number to call.
  3. There is not a single email to use for support.
  4. Downloaded their "apple support app" which doesn't work either:


So in short: there is no way for me to currently buy this warranty I'm entitled to, nor to contact them to tell them about the problem. Pretty desperate atm.


[Edited by Moderator]


MacBook Pro 16″, macOS 15.6

Posted on Sep 17, 2025 10:13 AM

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Impossible to buy applecare or contact support from abroad(?)/Latin-America

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