1.5-month delay for Mac repair at iStore Israel with AppleCare+

Hi Apple Community,

I’m desperate for help. My Mac (Mac 14 M3 pro) has been stuck at iStore since August 4, 2025—over 1.5 months. I have AppleCare+, but the repair is nowhere close to done.

The store quoted 14-21 days, but keeps giving conflicting updates: parts “unavailable,” then “logic board here but not touchpad,” then “two more weeks.” It feels like misinformation. Apple Support is no help—my calls get dropped after long holds, and they say contact the store. The store blames Apple. I’m stuck in a loop, and as a researcher, this delay is killing my

work.

Questions:

1.How can I escalate this above iStore and Apple Support? Any executive contacts?

2.Has anyone faced similar delays with iStore Israel or Apple repairs? How did you resolve it?

Please share any advice or escalation paths. I’m out of options!

[Re-Titled by Moderator]

Original Title: Repair Delays